anyone else have this problem? i had it today actually. from denver to billings, a very large woman sat next to me...she was so large that she actually needed like an extender seatbelt to strap in. im sure she paid for just one seat.
now, i didnt say anything because 1, its a smaller plane (CRJ- 2 seats, aisle, 2 seats, about 12-17 rows) so there's less room in generall. and 2, its only like a 55 minute flight from denver to billings. but if it was the transcon or something, i for sure would have opened up my mouth. not that im super thin, but i can fit quite comfortably into a standard airline coach seat.
and mac, southwest does still have this policy. they refer to these people as a customer of size. if they're too big to fit in the seat, they have to buy a 2nd one. however, if the flight is not full, they get a refund for that second seat, which i dont really have a problem with
http://www.southwest.com/travel_center/cos_qa.html
Why ask large Customers to purchase additional seating?
We could no longer ignore complaints from Customers who traveled without full access to the seat purchased due to encroachment by a large seatmate whose body extended into the neighboring seat. These Customers had uncomfortable (and sometimes painful) travel experiences, and it is our responsibility to seek resolution to prevent this problem.
What is the definitive gauge for a Customer of size?
The armrest is the definitive gauge, as it serves as the boundary between seats. Customers who are unable to lower the armrests (the definitive boundary between seats) and/or who compromise any portion of adjacent seating should proactively book the number of seats needed during initial reservations.
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