Frank Coztansa wrote:
I wasn't sure where else to put this, and here seemed like as good a place as any.
There is a local greek diner by our place. Its nothing terribly special, but the food is generally pretty good, usually freshly made, its affordable, close and convenient. Kind of our "go to" for a quick breakfast or lunch outing. Being so close, even take out works and the food doesn't get soggy or anything because its a quick drive home. My wife and I (and now our little guy) have frequented this place since we moved into our home in January 2013. When JB shut down indoor dining for the second time in the fall, they kept their dining room open so we made sure to order from there at least 2-3 times a month to support a local business and help local employees.
After golf Saturday, I was in no mood to grill and the rest of the family was hungry. Called in a carry out order. Standard fare and everything seemed to be fine. I get there and go to the register and there is a handwritten sign that says, "4% surcharge on ALL Credit Card transactions. Effective 7-16-21."
I was appalled. In this Covid world where MANY businesses are going cashless, this seems even more silly. I know these processing companies charge money, but to me, that's the cost of doing business. You can't ask your customer to pay more to line your own pockets. Furthermore, I have NEVER seen this before outside of a gas station where a place adds a surcharge onto every credit card transaction. It wasn't the buck and a quarter extra I had to pay to swipe my card, its the principle of it. And that said, there are least a dozen other restaurants within a mile or two of us that have no such policy, and thus we will be frequenting them from here on out.
Thoughts?
i think the business should just increase their prices 5%. people likely wouldnt have noticed, but now plenty of people like you are getting mad about the extra fee.
my pizza place charges me $1 for the privilege of submitting an order online. i emailed to ask why and someone got back to me quickly to tell me it wasnt free to develop the online ordering system.... i know that, but bury the damn cost somewhere else so I dont have to see the fee.
i've been avoiding grubhub and doordash online ordering because they back in their fees in to the menu prices. if you look often times the prices on those ordering websites are higher than the prices listed on the resturants own menu/website. If I run in to those I either call the order in myself and deal directly with the resturant for carryout or I just dont order from that resturant.
a Chinese place by me offers a 10% discount if you pay cash.... which im sure is 100% on the level if you audit them