from their facebook site
Quote:
Enough is Enough. We will no longer attempt to be politically correct in this situation. This incident has incited death threats, arson threats, and shooting threats directed towards our business and employees.
We had to temporarily shut off our page to keep up with the comments to see what we are being accused of. We also went over our security camera footage to know for sure.
What happened : as usual we were extremely busy on a Saturday afternoon, and as most of our customers know, we not not encourage customers to stay for long periods of time. We do not regret this , we want every customer to know that.
With that being said, we had a group of customers come in who were extremely difficult from the moment they came in the door, they complained about everything from the volume on the televisions to what they ordered. Which is fine, as a business we understand small things can be overlooked and we want the customer to feel comfortable. Our manager was growing frustrated with this group when he noticed the children from the group were running through the restaurant, running into employees, other customers, and slapping our fish tank. When the manager approached the parents to ask if they would keep an eye on their children, they rolled their eyes and did nothing.
We’ve read multiple claims, but verify that this group had been in the establishment for 2 hours and 45 minutes. We had multiple families waiting for a table, so we did the exact same thing we always do, we go to the corresponding sized table for the future party and place a number, but we never told them they had to leave, although we meant to hint it. This is nothing new, all races have experienced this. It’s simply based off time stated when we are busy. We did it to 3 tables at that exact moment, but the family in mention felt it was a personal attack and began causing a scene. They yelled, claimed racism , and at this point had pushed our manager over the edge as to where he told them they had to leave. No racial slurs were used by our owners or employees, but we did have to remove another family for using a racial slur. So both families were kicked out , they did not “ see how we were treated and joined us in leaving”
The only thing we apologize for is kicking a family out, whether they deserved it or not.
Our goal is to bring our customers good food fast.
One more thing we apologize for is our message yesterday, we do not only see customers as money like was stated, what we meant was everybodies cash is green, why would we treat any customer negatively?
We are working towards finding a better way to discourage dining in for long periods of time, but our regular customers know we are not racist, we treat everybody like family, but being a south side family, we will not be walked on and have our kindness be taken as weakness.
You can choose to believe whoever you want, that is your right, but the death threats need to stop.