OMG! I just got off the phone with a guy who had an accent so thick,I'm not sure if he understood what the request was or he told me he enjoys washing his dog. This is crazy. If you want to offshore,what about England?

Have you ever watched a Guy Ritchie movie? Some of those brits are harder to understand than Indian folk.

More disturbing than the Indian accents, is the condescending way the scripts are written. I guess there are some people so dumb out there that it's required, but there has to be a way for me to get the guy to skip ahead to Line 36. I really don't want to sit there and answer questions and/or commands like, "Is your computer plugged in and turned on?", "Please turn off the machine and let it reboot.", and "Please close the browser and open a new one."

My girlfriend ran a help desk for a very large company (before they outsourced it to India) and she has what I call a "help desk attitude". She is now a technical trainer who is very knowledgeable about tons of different software. Her first assumption when I ask for her help is that I am some kind of fucking moron. It used to end up in a fight or with her refusing to help me, but I've learned to grit my teeth and close the browser again for the tenth time.

Which reminds me of something else. I get a lot of resumes where people have down MS Office under "Skills". I would no sooner put Office on my resume than I would put that I have the ability to answer a telephone or sign my name. Am I wrong about that? Should I update my resume? I am certainly more proficient with the Office suite than many of these young knuckleheads I have seen with it listed on their resumes.

More disturbing than the Indian accents, is the condescending way the scripts are written. I guess there are some people so dumb out there that it's required, but there has to be a way for me to get the guy to skip ahead to Line 36. I really don't want to sit there and answer questions and/or commands like, "Is your computer plugged in and turned on?", "Please turn off the machine and let it reboot.", and "Please close the browser and open a new one."

My girlfriend ran a help desk for a very large company (before they outsourced it to India) and she has what I call a "help desk attitude". She is now a technical trainer who is very knowledgeable about tons of different software. Her first assumption when I ask for her help is that I am some kind of fucking moron. It used to end up in a fight or with her refusing to help me, but I've learned to grit my teeth and close the browser again for the tenth time.

Which reminds me of something else. I get a lot of resumes where people have down MS Office under "Skills". I would no sooner put Office on my resume than I would put that I have the ability to answer a telephone or sign my name. Am I wrong about that? Should I update my resume? I am certainly more proficient with the Office suite than many of these young knuckleheads I have seen with it listed on their resumes.

More disturbing than the Indian accents, is the condescending way the scripts are written. I guess there are some people so dumb out there that it's required, but there has to be a way for me to get the guy to skip ahead to Line 36. I really don't want to sit there and answer questions and/or commands like, "Is your computer plugged in and turned on?", "Please turn off the machine and let it reboot.", and "Please close the browser and open a new one."

It annoys me too, but you would be shocked how many people are that dumb. You were obviously lucky enough to never work helpdesk. You normally have at least one thing a day happen that people think you made up, such as the factory calling to say that the system is "broken" and you go out there and discover that the router was unplugged so they could plug in a fan on a hot day.

Thank your politicians that allowed them to do it. There used to be a law in Illinois that i you provided phone service you had to have the help desk located in Illinois. Not no more thanks to the Democrats,friends of the working man my ass.

So as a conservative you believe the government should dictate hiring policies?

I don't think I have the temperament for help desk and don't know how people can do it. I'm default tech support for my family, and trying to help them sometimes makes me want to bang my head on a table. Drove over to my mom's because she didn't realize the TV was plugged in, and another time because she was using the DVD remote and couldn't get the cable to change channels.

Uh oh!
PLOT HOLES!

I was lucky that I was the backup tech support guy, so I avoided constantly doing it.

Eventually, you learn the easy dumb problems are not worth getting upset over. When someone calls at 4pm on a Friday with a problem that takes 3 hours to fix is when you really want to quit.

With that said, I'd never do helpdesk ever again.

So as a conservative you believe the government should dictate hiring policies?

Oh, you are just noticing my laid back American accent. Let's take a relaxed attitude towards work and watch the baseball match. The Nye Mets are my favorite squadron.

Eh, I did it for a long time. It wasn't that bad. 4pm 3 hour problems just mean 2 hours timeannahalf to a guy like me. I'm in.

That said, there is a difference in someone who can use Excel and someone who can really really use Excel. That can matter. Not that it can't be learned/taught.

Which reminds me of something else. I get a lot of resumes where people have down MS Office under "Skills". I would no sooner put Office on my resume than I would put that I have the ability to answer a telephone or sign my name. Am I wrong about that?

Thank your politicians that allowed them to do it. There used to be a law in Illinois that i you provided phone service you had to have the help desk located in Illinois. Not no more thanks to the Democrats,friends of the working man my ass.