all apologies to the shirtless drivers of the world, but i've gotta risk the branding of TLDR to tell this DBOTW story from last night.
so circa ~830pm last night (saturday) i was heading home from the city as it was beginning to snow. i didnt have time to pop a cab over to union station to take the metra back, and i didn't feel like going through 2hrs of buses/trains/bus-or-cab-or-20min-walk to get home, so i decided "fuck it, i'll take a cab." i was at kedzie and north and if you're not familiar cabs occasionally go by over there, but 99% of the time they're driving a fare to their destination so it's not really a fertile cab grounds to grab one. after spending a few minutes trying to hail cabs i realized the futility of doing such (and some middleaged black dude in a big ol SUV pulled up like YO HAVE YOU EVER HEARD OF UBER? YOU CAN GET TEH APP FOR YOUR SMARTPHONE AND IT WORKS PRETTY WELL...." and while he's telling me this i happen to notice a SUPERTWINK of a fucking stereotypical hipster kid complete with the waifish bodily stature, the nuthugger jeans, the zip up hoodie, and of course the large glasses that look like they belong to a ~200lb woman from the mid-1990s. dude was staring me down either in an attempt to mean-mug me or perhaps because he thought i was the most beautiful thing he had ever seen and he was relishing that all-too-fleeting moment where our timelines crossed, so it timed that he was walking right by me and dude with the uber pitch so i had to say "man i gotta keep it oldschool and keep it street otherwise if i use too many apps i'mma end up like this dude right here" * points *
lulz were had.
anyways on to business, uber thusly poo-poo'd i tried to call up flash taxi and their phone system was incessantly going on and on and on about their app (speaking of uber, it's basically the same concept just with cabs) and they kept me on hold for ~1-2mins while this automated response chick kept going on and on and on and on about teh app and some other marketing bullshit so i got frustrated with it and decided to go with american taxi, a company who i had somewhat recently used out in the suburbs via the call in and it was quick easy and concise (call up, press 2, say where i'm at and where i wanna go, ok cab #19 will be there in 10-15mins and i'm giving him your phone # just in case. bloody brilliant) its just that i know flash taxi has more cabs in the city and i wanted to compare the rates for the trip cuz the american taxi trip felt a little big high on the price (maybe $5-10 more than it should have been? it didnt help that dude was driving like 54/55 or 64/65 and accelerating very slowly and really easing into his stops because he was clearly milking the highway ride to try and add some $$$ via time along with the distance)
so this time around i'm starting from the city instead of the suburbs and hey at least if you call up for a dispatched cab the drivers can't pull that "uhhh yeah i'm going to have to charge you the fare plus 25-50% cuz it's a (gas/out-of-city/off-hours/peak-hours*/i'm-an-asshole-who-thinks-youre-not-gonna-tip-me) bullshit surcharge. you know, the cabbies read you as buzzin-to-drunk and basically decide to strongarm themselves a $10/+ tip by making up something official sounding while you're just "yeah yeah yeah get me home" --- c'est la vie. anyways, i get on the blower with american taxi and this time around i notice that the menu system is different. as the automated voice started going i was only half paying attention (remembering i hit 2 to get a cab last time) but i swear i heard them say "my account" so whatever i just hit 2 to get this endeavor started and instead of being sent to a dispatcher/operator i was sent to some minutelong reading of some terms of sefvice or something? huh? who the fuck calls up for a cab and wants to take a minute to hear the fine print / legalese / etc? i swear that it started to mention something about my address and phone # so i start pressing 0 about 15 times and then i hear "we're connecting you with an operator now!" -- about fucking time.
i'm greeted by an indian dude with a pretty thick accent.... hmmmm. this can't be outsourced, can it? most times i've callled them over the years it sounds like i get portly black chicks, but now i've got either a fobjob (fresh off the boat) or i've got the worldwide economy working for ME. i tell the guy that i want a cab; i'm going from kedzie and north in chicago to [highway/exit] in the burbs... he hedges and gives me an "uhhhh what's the address?" to which i'm like "you can't just tell the driver kedzie and north? hold on" i run up to the gas station and gleam 3214 so i tell him 3214 north ave. the guy clanks the keyboard and says "you're at the bp?" i say "exactly" and he says ok.... i tell him that i heard the phone system talk about my account, so if the computer has an address in [suburb] from the last time i called them up, use that for the destination. ok. and then i ask him how long it's gonna be and he says "twenty to thirty minutes" at which point i say "hey look, it's starting to snow and i wanna get home so i'm going to keep trying for cabs on the street. if i get one i'll call you guys immediately, but i think you understand that i'm hedging my bets here" he acknowledges that and then says that he needs my name address and phone #.... i asked him if this is for "my account" and he says yes and i begrudgingly start to give him all of the information.
of course, he botches my name 2-3 different ways requiring me to spell it like F FOR FLINTSTONE, U FOR UNDERWEAR, C FOR CARROT, K FOR KANGAROO, O FOR OLIVE, F FOR FORTITUDE, F FOR FUCK OFF!!!!!! and i even had to do it for the address too, at which point my phone beeps to say it's at 14% battery so get a charger. great. so he says "let me confirm, we are picking you up from 3214 north chicago ave in chicago IL" and i'm like "whoa whoa whoa hey wait a minute, no, that's 3214 NORTH avenue, not 3214 north chicago ave... " and he seems to get flummoxed and clanks away on the keyboard and says "hold on... i have entered the address and it says you are in arlington heights illinois" and i'm like "what the fuck? dude i'm in chicago.... at the corner of kedzie and north avenue which is 3214 north ave... i know it runs east and west but i don't know the direction for the address, i just know 3214 north ave and that i am at the corner of kedzie and north in CHICAGO, as i am most definitely NOT in arlington heights"
at this point dude starts getting twitchy and interjecting random "sir... sirs" and a bunch of "hold on"s as he's clanking away at his lord and savior, the keyboard. as i'm starting to go from "flummoxed" to "vexed" the dispatcher dude gives me his knockout blow: he starts talking about lasalle st and says something like "here you are right by lasalle st and i have an address they can pick you up at there" and at this point i've just lost it and it's time to break kayfabe as i'm like "DUDE, that's in downtown chicago and as i've told you 5-10 times already i'm at north and kedzie, which is not anywhere near lasalle street and it's most definitely not arlington heights as you told me that i was actually in arlington heights before. sir, i'm at a major intersection of arterial streets in chicago illinois and i've even provided you an address which you seem to have not fully comprehended, just like we had to spend 2 minutes spelling both my last name and my street name. this is totally unacceptable" --- my phone beeps to let me know that my battery is low and it's now at 4% (!!!!!! i have a droid razr maxx HD aka a 3300mAh battery. 10% can go pretty damn far) and i've got this dinglebait fucking up the very simple request to have a fucking cab come and get me at kedzie and north in the city of chicago.... and he's not only fucking up the very basic core tenets of data entry (collecting data and entering it) but he's also got the stones to try and tell me that i'm not in chicago but i'm actually in arlington heights because that's what his computer told him..... and this was literally 1 minute before he starts telling me that he can pick me up at this address on lasalle street, which is all the way fucking downtown....
wtf is going on with this guy?!?!? he has to be outsourced labor somewhere in india, right? i mean if this guy isn't in some nondescript highrise in mumbai having his 9am coffee then he's seriously got some fucking issues because you figure somebody who feeds his damn kids because he spends hours and hours of each and every work day of his life dispatching cabs around chicagoland is going to have a fucking clue where north and kedzie is, right? i mean it's one thing if i'm tossing out some obscure intersection of two side streets that have common names like Oak or Forest or Pine or something that you'll have in countless suburbs all around you, but i'm telling you that i made it pretty fucking clear to this guy that i'm in CHICAGO and i'm at KEDZIE AND NORTH.... and really the only thing i can think of is that this guy DID technically ask "you're at the BP?" when i first gave him the address, so maybe just maybe the dude had a total brainfart or somehow botched the transmission of data from the almighty computer when he was confirming my pickup to be at 3214 N. Chicago Ave and he had actually gotten it entered right, but he read it off the screen wrong because in the heat of the moment i had totally spaced on the part where he seemingly knew i was at a BP station, but then still how can you blame me when the guy is confirming my pickup info and he tells me the same address on a different major arterial street, and mind you this is after i wasted ~2mins correcting the guy a combined 5+ times on how spell my last name on address.
either way, it's fucking mental and a half and shortly after telling him that this was unacceptable and he started going back to this lasalle street thing i just got really exasperated and reiterated that this was unacceptable because you clearly have no idea where the fuck i am and therefore i have no faith in you to get a cab over here even in that extra-generous (on my end) 20-30 minute window.... and to add insult to injury despite having a droid razr maxx HD with a big ol 3300mAh battery (seriously, even tho you often can piss away the the first ~15-20% battery pretty quick, 10% of this battery goes a long way. one time i decided to pull a kramer and see how much i could get out of 1% battery and i managed to talk voice for ~15mins while keeping the screen completely on streaming a video) my phone managed to go from 14% battery to 4% battery during this whole ~5-10min ordeal. now if i was going to try and get a for-sure backup cab i was going to have to be quick about it.
i ended up biting the bullet and downloading the ~27mb flash cab app, which pretty much tries to be uber from what i've gleamed of uber over the years. it's got a built in map where it shows your location and you can enter a destination to calculate an approximate fare if you want, otherwise you hit a GET CAB button which prompts you to fill out the particulars of your ride along with a custom note to the driver (i'm cool and i'm cold. i tip well. [insert joke here]) and then you sit there for a minute or two while it searches for a driver to take your request.... when one does it pops up with a push notification that says a driver has accepted your request and is ## miles / ## minutes away (while showing you on the map where the cab is in relation to you) --- it worked, and i had all of 2% of battery to spare... mazeltov!
welp, go figure that uber is indeed changing some of the way/s that taxis do business. flash cab's phone # seriously tells you that if you want to get a cab go download their app now and use that, but if you want to speak to an operator hit # now. but when you do that it just keeps on spamming the shit out of the app and this other marketing crap and after you're on the phone for 3-4 minutes listening to nonstop commercials and/or reminders that you should use the app, thats when you get frustrated and actually spend the 5 minutes downloading/setting-up the app (it has to verify your e-mail because seriously, do you think you can just get into a cab all willy nilly without proving that you're really you? ha!) --- but then i later realize the whole fucked up phone system part is prolly due to them shedding phone-operators/dispatchers in order to lower overhead costs to compete with uber.
and that's flashcab... meanwhile you've got american taxi seemingly outsourcing their phone dispatch stuff to fucking india because i guess it costs too much to have someone who actually has a pulse and an idea of how chicago is laid out and where streets are cuz holy shit this indian dude @ american.... i mean, if he's in chicago just doing stuff for american i cannot fathom how this guy gets paid to do this for a living. he was clearly attaached to his computer and the fact that he told me that i was actually in arlington heights and not chicago (again, mere minutes after he seemed to actually know where i was cuz he asked me if i was at BP and i never mentioned i was at a gas station) --- i mean.... holy shit man. this is all kinds of fucked.
and i still don't want to use uber not just because it's 100% credit card stuff and i pay cash for my cabs.... but just because like, shit man, i've got a long and storied history taking cabs with all of the shady drivers and the YEAH YOU NEED TO PAY FARE AND A HALF OF WHATS ON THE METER BECAUSE IT'S AN ***OFF-HOURS SURCHARGE.... that one takes the cake. business is slow and the streets are empty and thus it's really really easy and convenient to get around and well, you were driving around trendy neighborhoods and their trendy bars looking for fares so i mean it's not like i woke you up and summoned you out of bed to get me.... so i have to pay you 1.5x because uhhh.... you really need the business? so when you're actually busy and shorthanded and truly inconvenienced by me taking you out of the city a whole whopping ~20mins-round-trip to the suburbs because you're missing out on more fares driving through the barren cab-hailing wasteland of suburbia... yeah that's normal price. but when you're desperate for my business and and fighting off other cabbies to pick me up, thats when you give me the off hours surcharge. ok then.
ever just wanted to scream at someone that they're full of shit? man..... there you go. off hours surcharge.... give uber enough time and i bet you they'll come up with a reason to give that one a go (cuz IIRC they're all about their "peak hours surcharge" which is technically some world's smallest violin playing your song fare, but realistically is just a "because we can" aka "whatch00 gonna do?" surcharge.
TLDR = BRICK IS RIGHT (AS BRICK IS ALWAYS RIGHT) WHEN HE SAYS THAT PUBLIC TRANSPORTATION SUCKS AND ANYONE WHO USES IT NEEDS TO TRY NOT SUCKING AT LIFE SO THEY CAN GO OUT AND GET THEIR OWN AUTOMOBILE. THE END.oh, and this american taxi dispatcher dude.... whether you're in elmhurst or
newschool bombay seriously fuck off with this shit where you're telling me that no matter what i've been deluded to think by my evidently-disfunctional powers of spatial recognition, i'm actually in arlington heights IL. PROTIP: i'm never in arlington heights IL. and if i am i'm not calling for a cab, i'm calling for a hearse #ElkGroveRepresent