"Taco Bell is one thousand times healthier than McDonald's, and Taco Bell increases virility while McDonald's gives you AIDS. Don't eat at McDonald's, come to Taco Bell."

This would not fly as a commercial for the same reason. Why is Comcast at fault?

Companies aren't allowed to claim anything they want about competition.

COmcast has ads claiming that whenever the weather gets bad you lose signal. Totally untrue I lose it at most 2 times a year,

"Taco Bell is one thousand times healthier than McDonald's, and Taco Bell increases virility while McDonald's gives you AIDS. Don't eat at McDonald's, come to Taco Bell."

This would not fly as a commercial for the same reason. Why is Comcast at fault?

Companies aren't allowed to claim anything they want about competition.

We have comcast internet and Dish TV. We loose internet far more often than we loose the tv signal.

I had a Comcast shoutout thread before 3/4 of my posts were deleted.

I like them.

Only issue I have is their prices and their questionable customer service at times. Otherwise, they are fine with me.

Customer service is terrible at most companies. That being said, I don't find Comcast's any worse than BMO...or Amazon...or anywhere else.

My internet had a slow down about a month ago. After getting 60-70 Mbps downspeed and 10 Mbps upspeed...it was at about 8 Mbps down and 1 Mbps up for about a week. I pay for 50 Mbps. So I called, and I didn't even have to talk to anyone. On the automated system, they allow you to re-send the proper firmware to your modem... Quick and easy fix to my problem. After the modem restarted, back to 70 Mbps. Took less than 5 minutes.

While I've had installs that are late...they automatically give you a bill credit. It is an annoyance at the time, sure, but I'm sure Darkside could attest to being late to some calls based on the day's workload or unforeseen issues at an earlier install. It happens.

I sold Comcast Digital Cable upgrades to analog customers over the phone for a summer. The amount of hatred for Comcast was amazing. When people weren't telling me to F Off they would be more polite and tell me how much they hated them and why they hated them.

I don't think you can really compare them to any other company. We sold other stuff from other companies and no one got near the reaction that Comcast did.

Yeah I think I mentioned a time or two that I used to work in the phone sales and customer service department for about 2 years. I always sided with the customers, to the chagrin of some of my supervisors.

We used to get commissions on the packages we sold. Usually one a week or two, someone would call in to try to get service under a new name at the same address, just days after a previous account at the same address was closed. They wanted us to be on the lookout for that, but most of the time I didn't care. I'm getting credit for a sale, why do I care that they are defrauding?

It is true. Sometimes, a tech is late.

I think the storms just fried one of my cable boxes. I'm on live chat with Comcast now.

Comcast Refused To Cancel Cable For Customer Whose House Went Up In Flames
By Chris Morran April 9, 2015

When your house burns down, the last thing you should be concerned about is having to make repeated calls to your cable provider to get them to cancel or suspend your service. And yet Comcast refused to cancel service for one Minnesota customer after his house was turned to ashes — all because he couldn’t provide his full account number.

The Pioneer Press has the story of a man in St. Paul who lost everything in a fire on April 1, and who couldn’t get Comcast to care enough to believe him.

The man’s daughter contacted Comcast to tell them about the fire and to request the service cancellation. The Comcast rep asked for the account number, which the homeowner couldn’t provide because that information had burned up with everything else.

So the homeowner spoke to the rep and provided identifying information, like the last four digits of his Social Security number, and still no luck getting his service cut off.

The daughter made a perfectly reasonable suggestion to the Comcast rep: “disconnect the service or send someone out to fix the cable, because it’s not working.”

To which the rep replied, according to the daughter, “That doesn’t make sense, because the house burned down.”

It took multiple calls and nearly a week for Comcast to finally come around to the notion that maybe they could have handled this better.

The homeowner eventually heard from Comcast HQ, which said the cancelation had been processed and backdated to April 1, and that he wouldn’t be charged for equipment lost in the fire (at least Comcast learned that lesson from incidents like this one, and this one, and this one).

“Comcast has safeguards in place to protect the privacy of our customers, including not allowing unauthorized users to make changes to a customer’s account,” a rep for the company tells the Pioneer Press. “We do provide the option for customers to designate others, such as family members, to make authorized account changes and verifying an account can normally be done either over the phone or in person with a driver’s license.”

A neighbor family who also lost their house to the same fire had a much easier go of convincing Comcast. A family member and a friend went to a Comcast office and were able to cut off service by providing the name and phone number associated with the account.