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 Post subject: Microsoft
PostPosted: Tue Mar 04, 2014 3:17 pm 
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I'm one of the biggest Microsoft apologists there are, so the fact that I'm DB'ing them should tell you how pissed I am about this.

About a month ago, I came home one day and tried turning on my One using the voice command. Nothing happened. Turn on the Xbox and I get a "Kinect unplugged" message. I talk to support and they say to send the Kinect in (getting just this info seemed like a chore, since one person said the console first, then the Kinect).

I was given an estimated date of completion of 3/4/14, which seemed a bit lengthy, but I figured it was the "underpromise/overdeliver" mentality, since the only time I had dealt with the Microsoft service center prior to this, they turned my 360 around in under two weeks.

Well, yesterday I noticed the status on my Kinect still said "The service center is processing your order". I contacted support via chat and the person assured me that the package was already on it's way and the problem was simply they didn't get a tracking number so they had no way of knowing where it was (this is hilarious because they were adamant that I needed to get a tracking number when I sent it to them, but I digress).

So I check my email this morning and there is a message from Xbox Support saying there was a delay to the repair process and the Kinect will not ship until 3/7/14. I get back on with chat support today and they tell me the problem was that the service center is experiencing a delay (wouldn't tell me what). I asked why I was told the package already shipped but the person just kept going back to the "there was a delay" bullshit.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:25 pm 
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Just making sure I got this right.

You havent got your video game fixed yet?

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:26 pm 
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Let me tell you about Windows 8...

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:27 pm 
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bigfan wrote:
Just making sure I got this right.

You havent got your video game fixed yet?

The Kinect for my Xbox One, yes.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:27 pm 
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bigfan wrote:
Just making sure I got this right.

You havent got your video game fixed yet?

:lol:

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:27 pm 
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Darkside wrote:
Let me tell you about Windows 8...

No need...I'm using it right now, and it's glorious.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:28 pm 
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My Zune has had constant syncing issues


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:28 pm 
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I'm sorry you're poor, RPB


Lipid, shouldn't be that difficult to get taken care of. They are more like Microhard, amirite?

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:29 pm 
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lipidquadcab wrote:
Darkside wrote:
Let me tell you about Windows 8...

No need...I'm using it right now, and it's glorious.

Why I oughta... :evil: :evil: :evil: :evil:

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:30 pm 
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Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:30 pm 
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Darkside wrote:
lipidquadcab wrote:
Darkside wrote:
Let me tell you about Windows 8...

No need...I'm using it right now, and it's glorious.

Why I oughta go install it right now

Fixed.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:31 pm 
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Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

IE is fine. I'll concede there are better options but I'd argue they are marginally better and IE is already on my system...so since I can't remove it, I figure I'll use it.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:32 pm 
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Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

It really is and so many companies still use it because they always have


I had to go rogue and under the table with the IT guys to get Chrome


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:32 pm 
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lipidquadcab wrote:
Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

IE is fine. I'll concede there are better options but I'd argue they are marginally better and IE is already on my system...so since I can't remove it, I figure I'll use it.

No way.

The anti virus stuff alone is enough to switch to anything else


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:34 pm 
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Frank Coztansa wrote:
I'm sorry you're poor, RPB

Poor? Its not like im some low life borderline homeless person buying a Sandisk. Zune's are expensive.


I have a Walkman MP3 actually


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:35 pm 
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lipidquadcab wrote:
Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

IE is fine. I'll concede there are better options but I'd argue they are marginally better and IE is already on my system...so since I can't remove it, I figure I'll use it.
No, it's not fine, and I'm pretty involved in Microsoft technology. The newest one is borderline acceptable, but that doesn't last for long.

Please, stop using it. There are many free options.

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:36 pm 
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Boilermaker Rick wrote:
lipidquadcab wrote:
Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.

IE is fine. I'll concede there are better options but I'd argue they are marginally better and IE is already on my system...so since I can't remove it, I figure I'll use it.
No, it's not fine, and I'm pretty involved in Microsoft technology. The newest one is borderline acceptable, but that doesn't last for long.

Please, stop using it. There are many free options.

I use it every day at work. I use it every day at home. If I found it as awful as you insist it is, I wouldn't still be using it by choice.

But thanks.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:38 pm 
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Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.


This x 1000. The only folks that voluntarily use IE are those that still have active MySpace accounts and are wondering where everyone went.

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:40 pm 
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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:40 pm 
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lipidquadcab wrote:
I use it every day at work. I use it every day at home. If I found it as awful as you insist it is, I wouldn't still be using it by choice.

But thanks.
It's awful for web innovation. It's absolute hell on developers. The fact that Microsoft stops upgrading it on operating systems is terrible, dangerous, and it goes against the very idea of what a web browser should do.

I understand you find it acceptable. Just realize that you are contributing to a pretty massive problem that has only been slightly reeled in by other people being willing to spend the 1 minute it takes to get a different superior option.

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:41 pm 
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veganfan21 wrote:
Boilermaker Rick wrote:
Internet Explorer is a plague among society. I beg anyone who is using it to choose any of the superior options.


This x 1000. The only folks that voluntarily use IE are those that still have active MySpace accounts and are wondering where everyone went.

:lol:


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:42 pm 
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Boilermaker Rick wrote:
lipidquadcab wrote:
I use it every day at work. I use it every day at home. If I found it as awful as you insist it is, I wouldn't still be using it by choice.

But thanks.
It's awful for web innovation. It's absolute hell on developers. The fact that Microsoft stops upgrading it on operating systems is terrible, dangerous, and it goes against the very idea of what a web browser should do.

I understand you find it acceptable. Just realize that you are contributing to a pretty massive problem that has only been slightly reeled in by other people being willing to spend the 1 minute it takes to get a different superior option
.

:lol: Ok.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:44 pm 
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Serious question Lip, is this the kind of thing that should discourage one from buying the next gen system on launch?
I was thinking of getting a One but now I'm wondering if I should wait a couple years to let the bugs get worked out... those RROD type bugs. Your thoughts?

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:46 pm 
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lipidquadcab wrote:
:lol: Ok.
I can be more specific if you are interested, but you seem to have made your mind up.

What I said is 100% accurate.

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:48 pm 
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Oh, Brick.

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bigfan wrote:
Many that is true, but an incomplete statement.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:50 pm 
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Darkside wrote:
Serious question Lip, is this the kind of thing that should discourage one from buying the next gen system on launch?
I was thinking of getting a One but now I'm wondering if I should wait a couple years to let the bugs get worked out... those RROD type bugs. Your thoughts?

Unless there is something you absolutely have to play that is only on a next-gen system, I'd probably wait.

The best description I heard someone give is that everyone who bought an Xbox One at launch is beta testing it. I pretty much embraced that and I'm happy with it thus far (current service issue aside). I mostly use it for stuff other than gaming though, so while I'm probably exactly the sort of person they were targeting with this console, I'm probably not a great barometer for how someone who is looking at using it for just playing games would enjoy it.

Also, I would say the hardware issues for this console are nowhere near the 360s were at launch. There was the issue with some consoles BR drives not working but the numbers on that didn't seem to come close to the RRoD issues with the 360. I also don't see a huge number of people having this Kinect issue, so it strikes me as a "it's manufacturing, shit happens" sort of thing.


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:53 pm 
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Boilermaker Rick wrote:
lipidquadcab wrote:
:lol: Ok.
I can be more specific if you are interested, but you seem to have made your mind up.

What I said is 100% accurate.

If the question is do I find it good enough for what I need to do, then yes...my mind is made up.

Again, thanks!!!


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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:56 pm 
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lipidquadcab wrote:
If the question is do I find it good enough for what I need to do, then yes...my mind is made up.

Again, thanks!!!
You're welcome. Hopefully something I do makes your life a tiny bit harder too!

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:58 pm 
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Boilermaker Rick wrote:
lipidquadcab wrote:
If the question is do I find it good enough for what I need to do, then yes...my mind is made up.

Again, thanks!!!
You're welcome. Hopefully something I do makes your life a tiny bit harder too!

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 Post subject: Re: Microsoft
PostPosted: Tue Mar 04, 2014 3:58 pm 
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Posting on the board makes it a lot harder to read most days, Rick.

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