This guy's a 100% dick, no matter what Rhomann Dey believes. I don't know what's more annoying...his two obnoxious dogs, his cancellation policy, or the fact that he keeps comparing his b&b to a Marriott hotel (everyone should know a b&b is nothing like a fucking hotel chain, but you still have to have customer service, genius!).
Quote:
A Hudson lodging establishment has been slammed with a tidal wave of bad publicity after The New York Post’s Page Six described a policy of fining wedding parties $500 per negative reviews on Yelp.
The Post’s story about the Union Street Guest House was quickly and gleefully picked up by Fox & Friends, TIME online, Business Insider, and others, leading to a raft of negative feedback on Yelp and Twitter. (This begs the question: Is all press really good press?)
The USGH’s longtime owner, former 3rd Ward Alderman Chris Wagoner, responded around noon to the outrage, noting that the proposed fine was for weddings only, had never been levied, and in any case was “tongue in cheek”:
The policy regarding wedding fines was put on our site as a tongue-in-cheek response to a wedding many years ago. It was meant to be taken down long ago and certainly was never enforced.
I will say, the Yelp reviews are pretty entertaining. And not all of them date back to just this day. There have been complaints about this place for years.
Full story:
http://www.sampratt.com/sam/2014/08/hudson-500-union-street-guest-house-fine-hotel.htmlThe guest house website's cancellation policy:
Quote:
CANCEL AT YOUR OWN RISK! Cancellations must be made via email and you must receive a response from us for a cancellation to be accepted at all.
cancel@unionstreetguesthouse.com. There will be a $35 charge for any cancellation (per room). Cancellation of a reservation must be made at least 15 days prior to your arrival date for a non wedding reservation to receive any type of refund. Cancellations made within 15 days will be charged for the entire length of stay. 100% of your reserved stay will be billed to your credit card when we accept your online booking. Early departures and changes in arrival dates are considered cancellations. We reserve the right to refund at any time. Wedding guests are not refunded until after the event.
We do not give credits for future stays. If we have not worked out a mutual agreement for a credit within 29 days from the date or your reservation we will no longer honor any type of refund. We do not refund any fees that may have been added to your charge.
NOTE: If your stay is longer than 3 days we do not accept cancellations of any kind.