denisdman wrote:
As a person who flies regularly, you realize that your positive experiences are quickly forgotten and your bad experiences are magnified. It is an industry with very difficult logistics, significant factors out of its control like security, air traffic control, and weather, and customers who are rarely in a good mood.
This is all true, especially the general poor mood of customers (which is usually part of a feedback loop with their poor treatment from the airline). Have you had good luck with customer service by trying to treat them with some basic courtesy? I've seen some pretty rude people at the counters. Fortunately most of my airline snafus have come after logging a good number of miles; I probably would have lost my shit if I had to deal with missed connections or cancellations when I was still getting used to flying but now I've gotten pretty Zen about it all. I'm not
not coming home.
I will say that I've had almost all good experiences with JetBlue (and the one bad one was just because some dumbshit wouldn't get out of the lavatory when it was time to take off, and I got a night in New York and an extra-space seat home out of missing my connection) such that they're the exception to the bad outweighing the good.
_________________
Molly Lambert wrote:
The future holds the possibility to be great or terrible, and since it has not yet occurred it remains simultaneously both.
Login
Register
FAQ
Search
