Nardi wrote:
leashyourkids wrote:
I am not lying about having stage 3 cancer, you savages. I am also not cussing out a frontline sales person who is probably struggling to get by. Threatening to cuss them out seems reasonable, though.
Interrupting them cuts down the time involved.
No thank you, No thank you, I'm going in a different direction, but thank you. Let's please move on to the cancellation, thank you.
There's no other way other than being a complete prick. I've been a complete prick but that never sits well with me after the hangup.
I worked telemarketing, and the biggest problem people have on the phone is they don't want to say no. You aren't offending the person on the other line. They aren't the owner. Just keep on saying you want to cancel and you aren't interested in anything else. Eventually, you can ask for a manager who won't want to waste time with you. If you give them a reason to think you may be willing to reconsider you will get much more of a battle.
This doesn't have to do with long hold times to cancel something. That's really annoying and there isn't much you can do.